TicketDesk

TicketDesk allows you to set up a reliable ticket tracking system, suitable for various IT Help Desk businesses. The idea behind the program is to facilitate the communication between the technicians and the customers in a comfortable, non-inquisitive manner. The program is user oriented and uses a static workflow method for monitoring tickets.
The tool enables you to record issues and monitor their progress from the moment the ticket is created until it is resolved.The ticket audit can be performed regardless of their stage of progress. The program sorts the requests into several categories, based on their status of resolving. 
Moreover, it supports storing emails and notifying you when important messages are sent/received.You can even follow tickets and mark the progress in their individual sheet. Furthermore, it indicates which ticket is assigned to a particular user, the timestamp of each action, as well as a counter of managed tickets per day.
The app relies on a simple SQL database, so you can store large amounts of data, not only tickets but contact details as well. The program supports working with several versions of Microsoft SQL Server, including Express and local database editions.Therefore, the tool is a suitable solution for managing SQL Server memberships or role-based security and it can integrate with Windows authentication. It can work with Active Directory groups, but an indirect connection is supported.

System requirements