Smart Tutor

If you have problems with your Samsung device, you might not need to go all the way to the service, especially when you can bring the service to you. If your device still boots and you can install the app, then give Smart Tutor a chance.
Contact Samsung support and give them permission to connect to your tablet remotely. They can diagnose your device remotely to optimize device performance and give functional advice.
Users can ask for remote connection for the following issues: data transfer, backup, and restore, advice regarding new features, software update check, and account settings.
Please keep in mind that the application needs at least Android 2.3.6 to work.